
Computer Support Specialist - Computer support specialists help people with computer problems. Some computer support specialists called help-desk technicians field phone calls or e- mails or make house calls for people who are having difficulty with a particular piece of computer hardware or software. Most of these people who need help have no technical expertise. The support specialist asks the user to describe the problem as well as the commands that were entered or steps taken that led up to the problem. The support specialist may then repeat those steps on his or her own computer to try to duplicate the problem. If the problem was caused by user error, the specialist explains how the problem occurred and how to fix it. If the problem is due to a fault with the software or hardware, the specialist tries to determine the cause of the problem. This may require consulting with supervisors or computer programmers. Once the cause of the problem has been determined, the specialist walks the user through the steps required to fix it.
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